Ловим обращения в боте на SaleBot

tg_send_message(-1002140694931, "<b>❓ Новое обращение</b>" + "\n" + "\n" + "Имя: #{name}" + "\n" + "SB_ID: <code>#{client_id}</code>" + "\n" + "UserName: #{tg_username}" + "\n" + "\n" + "Сообщение: <i>#{question}</i>"+ "\n","",'[{"line":0,"index_in_line":0,"text":"👤 Открыть диалог","type":"inline","url":"https://salebot.pro/projects/354681/clients/#{client_id}"}]','html')